Introduction:

We are thrilled to share an inspiring customer success story featuring BenBen Hotels by Dhara Hotels, a distinguished player in the hospitality industry., BenBen Hotels faced unique challenges in delivering exceptional guest experiences, managing operations efficiently, and optimizing their inventory across their properties. Oracle Hospitality Opera Lite, Oracle Hospitality Simphony Standard Cloud Service, and Oracle Inventory Management emerged as the transformative solutions to address their specific needs.

Customer Background:

BenBen Hotels, under the umbrella of Dhara Hotels, is renowned for its luxurious accommodations and top-notch services. To maintain their reputation for excellence, they sought solutions to enhance operational efficiency, streamline guest services, and optimize their inventory management processes.

Business Problem:

BenBen Hotels encountered challenges in managing guest reservations effectively, ensuring seamless integration between their front desk and dining services, and optimizing their inventory across multiple properties. These challenges were impeding their ability to provide a seamless and delightful experience to their guests.

Oracle Solutions:

Recognizing the need for integrated solutions, BenBen Hotels partnered with Oracle and implemented a comprehensive suite of Oracle products:

Oracle Hospitality Opera Lite

This solution streamlined guest reservations and check-in processes, ensuring a smooth and efficient experience for both guests and staff. Opera Lite empowered BenBen Hotels to manage bookings seamlessly and enhance guest satisfaction.

Oracle Hospitality Simphony Standard Cloud Service:

Simphony Standard Cloud Service unified their dining services with real-time order management, enabling quick and accurate order processing. The cloud-based platform facilitated seamless communication between the kitchen and front-of-house, leading to faster service and improved guest experiences.

Oracle Inventory Management

Oracle's Inventory Management solution optimized BenBen Hotels' inventory processes. By providing real-time insights into stock levels, expiration dates, and supplier management, the solution enabled BenBen Hotels to minimize waste, reduce costs, and ensure that essential items were always in stock.

Oracle Hospitality Simphony Standard Cloud Service:

Simphony Standard Cloud Service unified their dining services with real-time order management, enabling quick and accurate order processing. The cloud-based platform facilitated seamless communication between the kitchen and front-of-house, leading to faster service and improved guest experiences.

Implementation and Results:

The implementation of Oracle solutions brought about significant improvements at BenBen Hotels: Enhanced Guest Experiences: With Opera Lite, guest check-in became swift and hassle-free, leaving guests with a positive first impression. Simphony Standard Cloud Service ensured that dining experiences were seamless and efficient, delighting guests with prompt services. Operational Efficiency: The integrated solutions improved operational efficiency by eliminating manual errors, reducing wait times, and optimizing staff workflows. This resulted in streamlined operations and enhanced staff productivity. Inventory Optimization: Oracle Inventory Management provided real-time insights, enabling BenBen Hotels to maintain optimal stock levels, reduce wastage, and make informed purchasing decisions. This led to significant cost savings and improved inventory turnover rates.

Conclusion:

Oracle Hospitality Opera Lite, Oracle Hospitality Simphony Standard Cloud Service, and Oracle Inventory Management proved to be the perfect combination for BenBen Hotels by Dhara Hotels, addressing their unique challenges and elevating guest experiences to new heights. This success story showcases Oracle's commitment to empowering the hospitality industry with innovative and tailored solutions. This success story exemplifies Oracle's expertise in transforming guest experiences and optimizing hotel operations. For more information on how Oracle's solutions can enhance your business, please fill contact forum or contact our team directly.

The implementation of Oracle solutions brought about significant improvements at BenBen Hotels: Enhanced Guest Experiences: With Opera Lite, guest check-in became swift and hassle-free, leaving guests with a positive first impression. Simphony Standard Cloud Service ensured that dining experiences were seamless and efficient, delighting guests with prompt services. Operational Efficiency: The integrated solutions improved operational efficiency by eliminating manual errors, reducing wait times, and optimizing staff workflows. This resulted in streamlined operations and enhanced staff productivity. Inventory Optimization: Oracle Inventory Management provided real-time insights, enabling BenBen Hotels to maintain optimal stock levels, reduce wastage, and make informed purchasing decisions. This led to significant cost savings and improved inventory turnover rates.